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Read Our Terms Before You Access the Platform

These terms set out what you agree to when you open an account and use TK999 CEO — covering eligibility, payment conduct, account responsibilities, and how disputes are handled. Access to this platform depends on your local law and eligible regions.

Account EligibilitybKash & Nagad PaymentsWithdrawal ConditionsAccount Suspension RulesJurisdiction Compliance
TK999 CEO Read Our Terms Before You Access the Platform
HOW WE OPERATE

Account Security and Data Conduct

We hold account data only for as long as it is needed to operate your account and meet our obligations. You can request a summary of what we hold or ask for corrections through our support channels at any time.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account and begin a review.

Data Retention

We retain transaction records and account activity logs in line with standard financial record-keeping periods. Inactive accounts are flagged after a defined period of no activity.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between bKash, Nagad, and Rocket. No advertising cookies are set without consent.

Change Requests

To update registered details — including your linked mobile wallet number — submit a request via live chat with supporting identification. Changes take effect after verification is complete.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how a rule has been applied to your account, our support team can walk you through it. Queries about account suspensions, payment holds, or eligibility decisions are handled through the channels below.

Live Chat Open the chat window from any page on the platform. Describe your terms-related query and an agent will respond directly to your account case.
Email Support Send a detailed message to our support address for written records of your query. Useful for disputes or formal requests tied to account decisions.
Help Centre Browse the help section for plain-language explanations of common terms clauses, payment rules, and account conduct requirements.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment conditions, and eligibility. If your question is not here, live chat is the quickest path to a direct answer.

No. Deposits must come from a payment account registered in your own name. Third-party funding is a breach of these terms and will trigger an account review.

You will receive a notification explaining the reason. You can contact support to query the decision. Funds in your wallet at the time of suspension are held pending the outcome of any review.

Contact support via live chat or email with your account details and a data request. We will confirm what we hold and provide it within a reasonable timeframe.

Access depends on your local law and eligible regions. We do not confirm legality for any specific location. You are responsible for checking the rules that apply where you are.

We may update terms at any time. We aim to notify you via your registered contact, but continued use of the account after a change is published constitutes acceptance of the updated version.

Raise it through live chat or email support with your account reference. We will review the application of the relevant clause and respond with our position in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.